Express Delivery ⚡️24-48 Hours

FAQ

We hope that your experience with Xotix.co is as effortless as possible, however, we do acknowledge that questions may arise.

If you have any questions you can contact our 24/7 customer support, or see below for our most common questions.

How can i track my order?

You'll receive an email with your tracking number once your order has been shipped out. Please allow at least 48 hours after an order has been shipped for tracking details to register on the system.

Track Your Order Here 

Why have i not received any order confirmation details?

Please check to make sure you entered the correct email address when placing your order. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.If you believe you may have entered your email wrong please contact us on support@xotix.co and we will fix it for you.

Customs charges

All our orders are subject to customs charges, depending on the country you are shipping them to. We recommend you check your countries policy on this prior to ordering. Usually a note will be posted through your door advising you of this charge, and your item will not be delivered or be available for collection until the charge has been paid. We are not able to refund any customs charges.

Something is missing from the order

While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at support@xotix.co and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.

How do I cancel my order?

If after placing your order you realise you’ve made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us at support@xotix.co and provided it’s within 24 hours and the order hasn’t shipped, we should be able to cancel your order and process a refund for you.

Once your order has been shipped it is too late to cancel your order.

Refund Policy

We offer a 30 day money back guarantee if you're not satisfied with your order. Alternatively, we can also send out a replacement if there is a problem with the product you received.

If you no longer want your order for any reason whatsoever, you can return the order to us for a full refund excluding any shipping costs.

We strive for a 100% satisfaction shopping experience, if there are any issues at all please get in touch with us and we will endeavour to resolve any problems or queries that may arise.

Please ensure you check your shipping address before completing your order. We are not responsible for orders that are delivered to incorrect addresses.

What currency are my orders processed in?

All orders are processed in USD, we have a currency converter that converts all values to local currency but this is for display purposes only.

Our payment provider only accepts USD so all orders are processed in USD and a local conversion will take place.

Please be aware of this before ordering, if the amount taken off your card differs from the displayed value, it is because of currency conversion.

How do I cancel my order?

If after placing your order you realise you’ve made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us at support@xotix.com and provided it’s within 24 hours and the order hasn’t shipped, we should be able to cancel your order and process a refund for you.

Once your order has been shipped it is too late to cancel your order.

Contact us

If we still haven't managed to answer your question please feel free to contact us through our contact us page and we'll get back to you as soon as possible. 

 

24/7 Customer Support
Express Delivery
Free Replacement Warranty