How Does Our Shipping Work?
XOTIX.CO works with manufacturers and artisans across the world to source the coolest products at the prices that suit you.
This results in all our orders being shopped to you from across the world - from Thailand and China to Morocco. However we do ensure we can track our orders for your extra piece of mind.
Yet because your products are coming from so far away they often take 2-3 weeks to arrive. So no worrying if the product doesn't arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!
This does mean we ship worldwide, so you can shop with us wherever you are.
Please allow 1-2 working days for orders to be processed before being shipped out.
Once shipped out, parcels will typically arrive within 7 - 14 working days (some countries may take up to 20 working days to arrive) as orders are shipped from different warehouse locations.
Shipping times are an estimate and are calculated AFTER the order has been processed. Please allow an extra 5 working days from the delivery schedule outlined above before contacting us about the delivery status of your parcel in case of courier delays.
Sometimes there may be unexpected delays with the courier or your local customs services and unfortunately this is out of our control but rest assured we will work with you until you receive your order.
Some of our larger items can only be sent via DHL. In these cases, there may be a customs charge on entering a given country, these are completely out of our control and are the responsibility of the customer based on the given countries rates.